Terms & Policy
Exchange / Return & Repair Policy
Our vision here at Mai Love is to create beautiful, unique quality jewelry that our customers absolutely love and feel great wearing. We want you to be overjoyed with your purchase. If you’re not, we will gladly exchange or refund your purchase within the given time with FREE RETURN SHIPPING (within the continental US only) A pre-paid, pre-addressed shipping label is included in every eligible order purchased. Unworn merchandise** can be sent back to Mai Love Designs in original condition and box within 10 business days of receipt of product for a full refund. Items are eligible for an exchange for up to 30 days after the receipt of product. To make a return or an exchange, simply email us at email@example.com with the reason for the return and we’ll issue an RA# and email you the prepaid return label. Refund will be for the purchase price, minus shipping once the piece arrives back at our studio. If the piece does not arrive or is altered or damaged, I cannot accept the return.
We guarantee our Mai Love craftsmanship. If you should need a repair, we will gladly repair any damaged or broken jewelry. Minimal charges may apply, and shipping will be the buyers responsibility. Please contact us at firstname.lastname@example.org for a repair estimate before shipping back.
As the artist and artisans we retain copyright on all of our work and the images on this website and any other website. Reselling our pieces in the condition you purchased them, altered, or otherwise is not permitted without our prior consent. If you are interested in setting up a wholesale account, please contact me.
I will not sell, share, or trade any of your information to any third party. We do not make your email addresses available to other organizations for commercial purposes.